Privacy Policy

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  HDS Bedrooms | Privacy Policy | Updated 18 August 2025 | https://www.hdsbedrooms.com HDS Bedrooms HDS Bedrooms Ltd (trading as HDS Bedrooms) 12 Etna Court, Falkirk, FK2 9EQ, United Kingdom Email: info@hdsbedrooms.com | Tel: 01324 868415 Privacy Policy Last updated: 18 August 2025 1) Who we are HDS Bedrooms Ltd (trading as HDS Bedrooms). Website: https://www.hdsbedrooms.com. Address: 12 Etna Court, Falkirk, FK2 9EQ, United Kingdom. Email: info@hdsbedrooms.com. Telephone: 01324 868415. We are the data controller under UK data protection law (UK GDPR and Data Protection Act 2018). 2) What information we collect (a) Information you provide directly - Enquiries/quotes: name, contact details (email, phone), property address (for measurement/installation), your message and project preferences. - Orders and contracts: billing and delivery/installation details, order specifications, communications relating to your project. (b) Payment information - We accept BACS bank transfer and cash. We do not collect or store card details. For bank transfers we may hold your name, the bank reference you provide, and payment confirmations on invoices/statements. (c) Automatically collected data - When you visit our website, our hosting provider may log technical information such as IP address, browser and device type, operating system, pages viewed, and timestamps for security and performance. 3) Legal bases for processing - Contract: to provide quotes, supply and install products, and manage your order. - Legitimate interests: to operate and secure our website and business; to respond to enquiries; to prevent fraud. - Legal obligation: to keep records for tax and accounting. - Consent: if we ever send optional marketing communications or use non-essential cookies (not enabled by default). 4) How we use your information - Provide quotes, design, supply, delivery, and installation services. - Communicate with you about your enquiry or order. - Process payments (BACS/cash) and issue invoices/receipts. - Maintain business records and comply with legal obligations. - Operate, secure, and improve our website and services. HDS Bedrooms | Privacy Policy | Updated 18 August 2025 | https://www.hdsbedrooms.com 5) Sharing your information We do not sell your personal data. We do not use third-party couriers; deliveries are made by our own team. We only share personal data when necessary for our operations or when required by law, for example: - Hosting and IT: Website hosting and related security/logging (e.g., GoDaddy or similar) acting as our data processor. - Professional services: Accountants, legal advisers, or auditors who are bound by confidentiality. - Authorities: Where required to comply with laws or enforce our rights. 6) International transfers Some service providers (for example, website hosting or email security) may transfer data outside the UK/EEA. Where this occurs, we use appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses or other lawful mechanisms. 7) Data retention - Orders, invoices, and financial records: kept for 6 years (plus current year) for tax/accounting. - Enquiries and quotes: typically kept for 24 months. - Installation/project files: kept as needed to support warranties and after-sales, generally up to 6 years unless a longer period is necessary to resolve issues. We keep data only as long as needed for the purposes above or to meet legal requirements. 8) Your rights Under UK data protection law, you have the right to: - Access a copy of your personal data - Correct inaccurate or incomplete data - Request erasure in certain circumstances - Restrict or object to processing - Data portability (where applicable) - Withdraw consent at any time if processing is based on consent To exercise your rights, email info@hdsbedrooms.com or call 01324 868415. You can also complain to the UK Information Commissioner's Office (ICO): ico.org.uk. 9) Cookies and similar technologies Our website uses essential cookies required for security and basic functionality. We do not currently use analytics or advertising cookies. If we introduce non-essential cookies in future (for example, analytics), we will update this notice and request your consent via a cookie banner. 10) Children’s privacy Our services are not directed to children under 13 and we do not knowingly collect their data. 11) Security HDS Bedrooms | Privacy Policy | Updated 18 August 2025 | https://www.hdsbedrooms.com We use appropriate technical and organisational measures to protect personal data, including TLS encryption for our website, access controls, and least-privilege access. No method of transmission or storage is 100% secure. 12) Third-party links Our site may contain links to other websites. Their privacy practices are their own; please review their policies. 13) Changes to this policy We may update this policy from time to time. Significant changes will be posted on this page with an updated ‘Last updated’ date. 14) Contact us If you have questions about this policy or your data, contact: - Email: info@hdsbedrooms.com - Telephone: 01324 868415 - Address: 12 Etna Court, Falkirk, FK2 9EQ, United Kingdom